csino Privacy Policy — Your Information Is Completely Safe

Introduction and Applicability

csino ("we", "us", or "platform") operates a safe and reliable online gaming service for Bangladeshi users. We believe that the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") describes how csino collects, uses, stores, and protects your personal information.

This Policy applies to csino's website (csino.cam), its mobile version, and all related services. By registering on or continuing to use our platform, you are considered to have consented to this Privacy Policy.

What Information We Collect

csino collects various types of information from you for different purposes. The following types of information may be collected:

2.1 Information Provided at Registration

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account number (partial, for verification purposes)
• Deposit and withdrawal history
• Transaction date, time, and amount
• Bonus usage and wagering records

2.3 Automatically Collected Information

• IP address and geographic location (country/city level)
• Device type, operating system, and browser information
• Cookie and session data
• Page visits, click patterns, and duration of platform use
• Referral source (which link or search brought you here)

2.4 Identity Verification Documents (KYC)

In certain situations — such as large withdrawals, account verification, or security reviews — we may request a photo of your National ID (NID), passport, or driving license. These documents are used solely to confirm your identity and are stored with the highest level of security.

How Your Information Is Used

csino uses your personal information only for lawful and specific purposes. The main reasons for using your information are shown in the table below:

Your information will not be used beyond the purposes listed above. We never sell your information to third parties.

Cookie Policy

Cookies are small text files stored in your browser. csino uses the following types of cookies:

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They include maintaining login sessions, verifying security tokens, and saving language preferences. These cookies cannot be disabled because the site will not function properly without them.

4.2 Functionality Cookies

These cookies are used to remember your preferences (such as layout and theme settings) and to provide a personalised experience on your next visit.

4.3 Analytics Cookies

Analytics cookies are used to understand which pages on the platform are used most, and where issues may be occurring. The data collected is aggregated and anonymous.

Sharing Information with Third Parties

csino never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment providers. These organisations are governed by their own privacy policies.

5.2 Technology and Service Partners

We work with trusted technology partners for game operations, security, and technical services. These partners are given access only to the information they need and are required to comply with our privacy standards.

5.3 Legal Obligations

csino may disclose information when required to do so by a court order, a lawful request from a law enforcement authority, or any other legal obligation. Where possible in such cases, we will make every effort to notify you in advance.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer involving csino, your information may be transferred to the new authority. In such a case, we will notify you appropriately.

Data Security Measures

To ensure the security of your information, csino follows industry-standard technologies and practices. The key components of our security measures are:

• SSL Encryption: All communication on the site is encrypted via SSL/TLS technology, preventing third parties from intercepting data.
• Password Hashing: Your password is never stored directly — only an encrypted hash is retained.
• Two-Factor Authentication: The option to add an extra layer of security to your account.
• Firewall and Intrusion Detection: A system for monitoring unusual activity and blocking it automatically.
• Regular Security Reviews: Regular audits conducted by third-party security experts.
• Data Backup: Regular backups of data are maintained on secure, encrypted servers.
• Access Controls: Only authorised staff are granted limited access to the information they need.

Your Rights Regarding Your Information

As a csino user, you have the following rights over your own information:

7.1 Right of Access

You can contact us at any time to find out what information we hold about you. We will provide you with a summary of the information within 30 working days of receiving your request.

7.2 Right to Rectification

If any of your stored information is incorrect, you have the right to have it corrected. You can update most information yourself from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your account and related information be deleted. However, your request may be delayed if there are legal obligations, ongoing financial disputes, or active bonus transactions.

7.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted. For example, if you believe your information is incorrect and we are verifying it.

7.5 Right to Lodge a Complaint

If you are not satisfied with how we use your information, please contact our privacy team directly. We take every complaint seriously.

Data Retention Period

csino retains your information only for as long as necessary. Retention periods may vary depending on the type of information:

• Active Account Data: For the entire period the account is active and for at least five years after it is closed.
• Financial Transaction Records: A minimum of five to seven years, as required by law.
• Logs and Technical Data: Generally up to twelve months, for security review purposes.
• KYC Documents: Until legal obligations are met, even after the account is closed.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies generally expire after 365 days.

Once the retention period has ended, information is securely deleted or anonymised so that no individual can be identified.

Privacy of Minors

csino strictly does not provide services to anyone under the age of 21. Our platform is operated for individuals aged 21 and over, and we actively verify age at the time of registration.

If evidence reaches us that a minor has created an account, we will immediately suspend that account and delete all associated information.

If you become aware that a minor is using our platform, please notify us at [email protected].

Policy Changes and Updates

csino periodically reviews this Privacy Policy and makes necessary changes. Changes may occur for the following reasons:

• Legal or regulatory changes
• Introduction of new services or features
• Improvements to security practices
• Clarifications based on user feedback

For any significant changes, we will send a notice to the email address registered to your account and will indicate the update date on this page. Continued use of the platform after changes have been made will be taken as your acceptance of the new policy.

Privacy-Related Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following: